Get Free Shipping On All Orders Today - USE CODE: 2018DAY4


San Antonio Spurs Official Pro Shop Online Return Policy

This policy is effective for all orders placed on or after 01/01/2018. This policy applies only to online orders placed through www.spursfanshop.com and not to products purchased any other Spurs Fan Shop location.

Our return process is designed to provide you with a transparent and easy to use experience. We have a simple return policy. You may return any item for any reason up to 60 days from the date of purchase with the following conditions. You may return items for either a refund or a size exchange. You may return your order via mail or at the Spurs Fan Shop at AT&T Center.

To start the return process please review the return conditions below and follow the steps outlined in the return process section.

Return Conditions:

 

  • Returns must be in original, unused condition with original tags and labels.
  • We cannot accept returns on customized items unless they arrived damaged or incorrect.
  • Shipping is not refundable. If you received free shipping, we will deduct the flat rate for the service level you received from your refund.
  • We can provide a label for return shipping upon request; however, we will deduct $6.99 from the credit you will receive to cover return shipping costs. Please contact us to get a return label. If the reason for the return is our fault (damaged merchandise or incorrect item sent) we will cover the cost of return shipping.
  • We accept size exchanges only. Exchanges can only be made for currently in stock products.
  • We do not accept in store returns on game days or at any retail location other than the Main Fan Shop Location.
  • Refunds cannot be processed in the Fan Shop retail location. We will accept returns for refunds in store but the refund will need to be processed through our e-commerce system.

 

Return Process:

To return all or part of your order please complete the following steps.

  • Download and complete the Merchandise Return Form. Please be sure to completely fill out the Merchandise Return Form.
  • Securely package the completed form and merchandise.
  • Ship this back to us at

Spurs Fan Shop
Attn: Returns
1 AT&T Center Parkway
San Antonio TX 78219

All return items will be inspected before your refund is processed. Returns are processed in 7 to 14 business days from the date we receive the return at our warehouse. Once your return has been processed please allow 5 to 7 business days for refunds to post back to your account. Refunds are processed back to the original account used to pay for the order. If you requested an exchange you will be emailed a tracking confirmation once your exchange item ships.

 

Damaged or Incorrect Items

For damaged or incorrect items, we will exchange the item at no cost to you. Damaged and defective items must be returned within 30 days of the order's ship date. For damaged items, please contact us as soon as possible after you have received your order. We will start a ticket and, if possible, replace your item immediately. If you would prefer a refund, you will need to return the item to us first.

All returns should be sent to
Spurs Fan Shop
Attn: Returns
1 AT&T Center Parkway
San Antonio TX 78219

If you have any questions or concerns regarding your return please contact our customer service department:
Email: support@spursfanshop.com
Phone: 210-444-5980




Spurs Fan Shop
AT&T Center
1 AT&T Center Parkway
San Antonio, TX 78219
Customer Service
210-444-5555
M-F 10:00AM-4:30PM CST
Email: support@spursfanshop.com